Digital transformation is a term used to describe the integration of technology into all aspects of business operations to improve efficiency, increase competitiveness and ultimately enhance customer experiences. It involves a fundamental shift in the
way organizations operate, embracing digital technologies to not just mimic traditional processes but to revolutionize them. This includes the use of analytics,
cloud, AI and automation, and other digital technologies to streamline operations and enhance decision-making. Fueled by the need to replace outdated processes and
legacy technology, it enables innovation and brings about new technologies through digital transformation projects, such as cloud computing, artificial intelligence, big data analytics, Internet of Things (IoT) and Automation.